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Types of Fraud

There are various ways a fraudster may try to deceive you into giving them your personal and security details. They use these to set up payments out of your account into theirs.

Some of the most common frauds are:


These are emails that pretend to be from us. Check our Online Security now to be 100% sure you don't give your details away.
Remember: we will never ask you to disclose all your security and personal details by email.

Scam emails

You may well receive emails that look like they've come from Barclays and ask you to disclose all of your security information.

Don't: These are probably from criminals looking to steal your money.

We will never ask you to disclose all your personal or security details by email.

The people responsible for these 'phishing' emails send the same message to as many email addresses as they can find. They do not know your personal security details but the aim of the email is to get them.

That's why, where we can we'll include some more information about you on any emails we send like your name and the name or number of your home.

Have a look at our guide to a scam email to be able to determine whether you've been sent a 'phishing' email.

Usually these emails will direct you to a site that will ask you to "update" or "verify" your details. Never give these details away. Do not respond to the email or visit any website linked from it. Be warned - these can appear to be genuine.

If you've received a scam email, please forward it on to We won't be able to reply individually but we do investigate every email to ensure that any fake sites are closed down as quickly as possible.


Trojans are usually emails that may contain files, pages or attachments to open. Once opened, they can secretly install a program that can monitor your online activity, down to what keys you're pushing on what page.

This can mean the next time you enter your credit card details on your favourite online shop, the fraudsters will be alerted.

Money mule/Additional income email scam

A current scam involves someone offering, via an email or website, to pay funds into your account on the understanding you then transfer them overseas. In return, you supposedly get a commission.

Many of these scams involve the proceeds of fraud and you should ignore the request. Any customer that participates will become involved in a police investigation and we could close any account involved in this scam. If it looks too good to be true, it probably is a con.

Advanced Fee Fraud ('419' scams)

These are emails promising large cash pay-outs in exchange for a small advance payment. The emails may appear to come from large banks, governments or lottery funds. If it looks too good to be true, it probably is a con.